Refund Policy

This Refund Policy explains when a refund may be available for services booked through Expert Repair Hub.

When a Refund May Apply

• The visit or diagnosis charge was paid but no technician was able to attend the scheduled appointment due to an error on our part.
• You were charged more than the price you approved for a repair or visit.
• A duplicate payment was made for the same booking.

When a Refund Does Not Apply

• Once a repair has been completed and the appliance is functioning as agreed at the time of service.
• Spare parts that have already been purchased and fitted at your approval, except where the part is found to be defective.
• Where the appliance issue recurs due to a separate, unrelated fault.

How to Request a Refund

To request a refund, please contact our support team through the Contact Us page within 7 days of the service, along with your booking details and the reason for the request. We will review your request and respond within a reasonable timeframe.

Refund Timeline

Approved refunds are typically processed back to the original payment method within 7 to 10 business days, depending on your bank or payment provider.

Contact Us

If you have questions about this Refund Policy, please reach out through our Contact Us page.