Privacy Policy

Expert Repair Hub ("we", "us", "our") provides doorstep home appliance repair services. This Privacy Policy explains what information we collect when you use our website or book a service, how we use it, and the choices available to you.

Information We Collect

When you book a service, request a callback, or contact us, we may collect your name, phone number, email address, city and address, the appliance and brand involved, and a description of the problem. We also collect basic technical information such as your IP address and browser type when you visit our website, for security and analytics purposes.

How We Use Your Information

• To schedule and carry out the appliance repair service you have requested.
• To contact you by phone, SMS, WhatsApp or email regarding your booking, quote, or service follow-up.
• To improve our website, services and customer support.
• To send service updates or promotional offers, where you have not opted out.

Sharing of Information

We do not sell your personal information. We may share limited details with the technician assigned to your service request, and with third-party providers who support our operations, such as SMS or WhatsApp messaging providers and payment processors, solely to help us deliver the service you requested.

Data Retention

We retain booking and contact information for as long as reasonably necessary to provide our services, maintain service records for warranty purposes, and meet our legal and accounting obligations.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of promotional communications at any time, by contacting us using the details on our Contact Us page.

Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact Us page.